My Thinking

My experience has taught me that you have two ways to approach the job at hand. The first is to keep your counsel or seek the guidance of paid advisors such as accountants and attorneys. The latter’s advice is limited in part to their narrow field and on keeping you as a client. But when you keep your own counsel you run a risk that what sounds good in your head may not turn out as well in execution.

A second option is to seek an experienced independent advisor, someone who will help you look at the angles you missed and give an unvarnished opinion. For years I walked the floors alone at night because I didn’t know any better.

Here are my thoughts on leadership, accountability and results.

Managing Your Customer Base: Proactive VS. Reactive, Your Choice

customer base

Needless to say, business has always been highly competitive. We live in an era of increasing competition due in part to technological developments, increasing availability of information and the constant focus on cost reductions. As such, knowing your customer base is even more critical today. Although many executives think they understand their customers, the question becomes, “Do you know what…

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